Help & Support
Troubleshooting
Resolve common issues with your products.
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- Why does my bath creak or move when I get in?
- How do I replace door rollers or runners on a shower enclosure?
- My shower tray is cracked - can it be repaired or must it be replaced?
- The diverter on my shower valve isn't switching water between outlets - what can I do?
- My shower water pressure seems low, how can I improve it?
- What should I do if my tap handle is stiff or won't turn?
- Why does my tap have low water flow?
- What to do if your toilet leaks from the base or inlet pipe
- Why is my soft-close toilet seat no longer closing slowly?
- What to do if your flush plate or button sticks and won't return
- My towel rail or radiator has an issue - what should I check?
- My pan or basin is cracked or chipped - what are my options?
- My tap is dripping or leaking - how do I fix it?
- My cistern is slow to fill, overfills or leaks - what do I do?
- My toilet won't flush properly - what should I check?
- How do I replace a tap or shower valve cartridge?
- My shower runs cold or the temperature fluctuates - what should I check?
- My shower tray moves or flexes when I step on it - what's wrong?
- Will a new seat, valve or cartridge fit my existing product?
- My basin is scratched, what do I do?
- My shower head is dripping, what should I do?
- How do I adjust or tighten a toilet seat that keeps coming loose?
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