My toilet won't flush properly - what should I check?

For close-coupled and back-to-wall toilets, issues with the flush are usually caused by the flush valve. Start by checking that this valve is sitting correctly and that the lever or cable moves freely.

If there is an issue with this part, replacements can be purchased from our spares website. To do this, simply search for the product name and code to find the model of toilet that you have. From here, you can find the compatible replacement parts.

To install the new part, follow the installation instructions supplied with your toilet. If you no longer have these, they can also be found on the ‘Downloads’ tab of the corresponding product page on the Burlington website.