How can we help you?
Search our knowledge base for answers to common questions, or browse by category below.
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Information & Advice
Guidance on Burlington products and ranges.
8 articlesCare & Maintenance
Keep your brassware and ceramics looking their best.
9 articlesReturns
Returning an item or reporting a fault.
4 articlesProduct Installation
Fitting guidance and installation advice.
7 articlesTroubleshooting
Resolve common issues with your products.
22 articlesSpare Parts
Find replacement parts for your products.
5 articlesGuarantees & Warranty
Understand your product warranty and cover.
3 articlesBuying & Viewing
Purchasing and seeing products in person.
2 articlesSupport & contact
Ways to get in touch with our team.
3 articlesMost popular questions
Quick answers to the questions we hear most. Can’t see yours? Browse a category above or get in touch with our team.
Use our Find a Showroom finder to locate your nearest retailer. Enter your postcode or town and we'll show stockists in your area, along with their contact details.
Burlington products carry guarantees that vary by range — brassware, ceramics and furniture each have their own terms. You'll find the specific cover for your product in its guarantee documentation, or in the Guarantees & Warranty section.
Wipe with a soft, damp cloth and dry with a clean cloth. Avoid abrasive cleaners, scouring pads and any product containing acid, bleach or ammonia, as these can damage the finish over time.
In most cases, yes. Identify your product and the part you need in the Spare Parts section, or contact your retailer with your product details and we'll help you find the right replacement.
Burlington products are sold through our network of approved retailers rather than directly. Visit a showroom to see the ranges in person and place your order with expert advice.
Looking for more help?
Browse our latest brochures and lookbooks for more inspiration — ready to download or visit your local retailer for a physical copy.
