My pan or basin is cracked or chipped - what are my options?

The type of damage caused to your toilet or basin will determine the options you have available.

Impact damage to ceramics is not covered by our guarantee, so your best option would be to see if it is reparable or purchase a replacement.

However, manufacturing faults are covered provided it is within the guarantee period. In this instance, we can assist with replacing the damaged item. Check the terms of your guarantee, then contact the retailer you originally purchased it from with photos and proof of purchase to arrange a replacement.